At J&S Orbit, customer satisfaction is our top priority. If you’re not completely happy with your purchase, please review our refund guidelines:

• • Eligibility: You may request a refund within 7 days of receiving your order. Items must be unused and in original packaging.

  • Non-Refundable Items: Opened or used personal care products cannot be refunded due to hygiene reasons unless defective.

  • Process: To initiate a return, contact our support team with your order number and reason. Once approved, we’ll process your refund within 5–7 business days.

  • Shipping Costs: Return shipping charges are the responsibility of the customer unless the product was incorrect or defective.